Some time ago, I had a very interesting day when I got a chance to tour two different DBS offices – their innovation office at Sandcrawler and their shall we say more normal office at MBFC. Both offices were fab and made me wish I worked there. 😄
The innovation office at Sandcrawler looks like a modern startup office like Facebook or that fictional company in the movie The Intern. It is in this office that they host hackathons and encourage brainstorming sessions for ideas, ideas that lead to brilliant innovations like Paylah, Smart Buddy, or video teller machines.
The other office I went to was the MBFC office which is the stuff that dream offices are made of – cozy chairs in front of beautiful big windows with a view of the Marina Bay and its own Starbucks with discounted coffee. I’d work there for that last perk alone. 😜
Anyway, the main reason I was invited there was to hear about DBS FasTrack, so let me get on with that.
One of the first world problems we face in Singapore is the long queues that we have to join before we can buy our favourite food, which seems to be a national pastime.
DBS saw this problem and decided to come up with a solution to help out the small businesses facing this issue, and along with them, the customers as well, using DBS FasTrack.
They decided to let us demo the product on Old Tea Hut, a popular drink stall which was right downstairs. We downloaded the app ourselves and followed the very simple instructions. The app’s first “page” was the shop’s menu.
I was torn between
two lovers gula melaka tea or salted lemon, but eventually decided on the latter, which was something I had never had before and therefore intrigued me. After I clicked on it, I could customize it to my liking, which was really awesome.
After that was done, I checked out and was told the estimated waiting time and asked if I wanted to proceed with payment. I thought this was good so I would know if I should my proceed with my order or not, or to know how much time I would need to wait.
I was then presented with three different options to pay – mastercard, visa, or paylah. I chose paylah and allowed the app to open my paylah app for me. If you choose mastercard or visa, you can key in your credit card details. After payment was done, I got an order acknowledgment and then a collection slip I could flash at the counter for my order.
Then came the best part! We walked downstairs to Old Tea Hut, saw the long queue with our very own eyes, buuuuut got to skip all that and just directly go to the counter to get our order!
Don’t worry, it’s not just for Old Tea Hut, but a few other shops. You just need to key in “DBS Fastrack” in the app store and all the options will pop up. They even have Koufu foodcourt on the list.
You have to download the particular shop app that you want to use; it’s not one app for everything.
It’s super convenient. You should try it! Go check them out at your app store now!