Monica Vinader: How They Handle Missing Items [Review]

Yesterday, I received the package I ordered from MonicaVinader.com. It’s supposedly a popular brand, so naturally I was excited to open my package of two small boxes. 

I opened the first box and was happy to find that the ring I ordered slipped easily onto my finger. Then I opened the second box and couldn’t find anything inside it. You silly girl, you opened the same box again, I laughed to myself. I opened the other box. But it was empty, too. I was in denial. A luxury brand couldn’t possibly scam me like this? I opened them both. Shook down everything. Even looked outside the boxes and the sealed carton that housed the boxes. 

Zilch. Nada. Zero. Squat.

Now I’m not proud to say that I’m a bit of a shopaholic. I’ve both loads of stuff from various websites like Amazon, Shoppee, Lazada, Qoo10, Etsy, Linjer, etc, both in Singapore and Hong Kong.

I have only ever not received an item I ordered twice. The first time was from Amazon. The entire package never reached me so they were happy to refund me when I reported it, without even questioning me, within minutes. That was a good experience so I continued to support Amazon after that.

This second time I am quite unhappy, to be honest, because I tweeted @MonicaVinader and emailed them and got ignored. I contacted them through their WhatsApp (+442087875777), and they responded, asking me to sign a form so they could investigate.

I started this blog post so that people who order from them are aware that this happens, and know how long it will take if it gets resolved in my favor. I want them to send me the necklace, I don’t want a refund because I bought the necklace while it was on sale.

I’ll update this blog post every time there is an update.

5th Feb 2022

I sent an email to customercare@monicavinader.com with the signed Missing Item form which is a word document they sent me via WhatsApp.

By the way, this is extremely inconvenient for people who may not have printers (or who has one but with no ink), so I found a workaround by taking a screenshot of it and then signing it on my phone.

Let’s see what happens next.

UPDATE: Monica Vinader handled this fabulously! Their customer service was very responsive on both WhatsApp and Email and immediately sent the missing necklace, which I received on the 9th of February. I’m quite happy with their response and will continue to patronize their business!